Shipping and Return Policy
All sculptures will be shipped out within 24 hours of the order, if ordered before 11AM PST Monday through Friday. Dharma Sculpture uses UPS Ground to ship sculpture weighing up to 150 pounds.Shipping Rates
Shipping rates are automatically calculated during checkout. You can see the shipping costs by starting the checkout process and placing your address in the shipping address boxes or you can email us at [email protected] or call us at 1-888-DHARMA-4, 1-760-429-7640 for a shipping estimate.UPS
UPS standard ground shipping takes 2-7 days for delivery. We offer 2-day and 3-day air service from UPS. UPS does not deliver on Saturday unless specified in the “Special Instructions for Shipping" box during checkout. An additional $12.50 will be manually added to your order for Saturday deliveries.
If your order requires any special needs please make you request it in the “Special Instructions for Shipping" box within the shipping instructions section of checkout. Someone will contact you to accommodate your request.
There will be a surcharge that will be added to the shipment on statues sent to Alaska, Hawaii, Puerto Rico and the U.S. Virgin Islands.Shipments over 150 Pounds; ABF Shipping
For items over 150 pounds, we use a white glove, freight ground service; ABF Shipping. If you require a lift gate there will be an extra $50 charge.
All customers requiring freight ground shipment will be contacted prior to shipping. ABF shipping handles sculptures up to 6000 pounds.
Dharma Sculpture packs each sculpture with care, and ships each package with full insurance.Tracking Numbers
After your order has been picked up by either UPS or ABF shipping, we will email you the UPS or ABF tracking number in order for you to track your shipment's journey to your home.Packing
We take the utmost care in shipping and packing each sculpture. It is very important to us that each sculpture arrives whole and undamaged. We use double-thick, corrugated cardboard boxes for all UPS deliveries. For all freight deliveries, a wooden crate is built to fit that individual sculpture's dimensions. Each piece is packed in one layer of packing material then wrapped with extra thick bubble wrap. The sculpture is then packed with a layer of packing material with at least four inches of thickness between your bubble wrapped sculpture and the corrugated box or wood crate.
Handling and packaging are included in the shipping price for both UPS and Freight delivery charges.Pick up
If you would like to pick up your order please select the Pick Up option in the drop down menu in the shipping section of the checkout. A Dharma Sculpture representative will contact you after you have purchased your item to arrange a pick up date and time.Damage
We take the utmost care to insure that a sculpture is not damaged in shipping by packing each piece with care. However, no matter how perfectly a sculpture is packed, the journey from our store to your home is out of our hands. If a sculpture has been damaged in shipping please notify Dharma sculpture within 48 hours so that the proper insurance measures can be taken. Be sure to keep all of the packing materials which will be needed for inspection by the shipping company. Again, we take the utmost care to insure that any damage does not happen in the first place. In the event of a piece arriving damaged Dharma Sculpture will pay for the return shipping and you will not be charged any service charges.